Video Advisor Technical Requirements

The Talkative video advisory application requires sufficient bandwidth for a successful call.

For each concurrent session, it is recommended that the following bandwidth is available. The figures below are guidelines for performance. Figures are equally applicable for both agent and customer:

Minimum Required Bandwidth Each Way Recommended Required Bandwidth Each Way
1MB/s 2MB/s

* ‘Each Way’ means the quoted figure is required for both upload and download rates.

These figures assume 2-way video and advisor desktop streaming. Each video stream (end-user to agent, or agent to end-user) is 1-way.

Agent Desktop Browser Requirements

Agents must use Chrome browser and have the Talkative advisor browser extension installed: https://chrome.google.com/webstore/detail/talkative-reach-screensha/onpppnafnpcfckldkdbbcfmdjnjgfpco

Customer Requirements

Customers are asked to test their device and connection on the Talkative check page before arranging a session: https://testcall.me/

This page will give the customer a summary of whether their device is eligible for a video advisory session. The page tests for bandwidth, mic/camera availability, and browser compatibility.

Customer Desktop Browser Requirements

Browser Version Required
Chrome 48+
Firefox 44+
Safari 11.0+ *
Internet Explorer Not yet supported
Microsoft Edge Not yet supported
Opera 35+

* Requires MacOS 10.13+

End User Mobile Browser Requirements

OS Browser Version Required
Android Android Browser 7.0+
Android Chrome 48+
Android Firefox 44+
iOS Chrome 61+
iOS Safari 11.0+
Windows Mobile Internet Explorer Not yet supported
Windows Mobile Chrome 48+

* Requires iOS 11.0+

Native iOS and Android apps are also supported, please enquire for more details.

Last updated on 10th Dec 2018