Obfuscating Sensitive Elements

To limit the areas of the page agents can see while cobrowsing with the consumer, a CSS class can be added to HTML elements to instruct the Talkative solution to mask those areas.

To hide an area from the agent, add the abscondo CSS class to any appropriate HTML elements, for example:

<div id="sensitive-details" class="abscondo">content</div>

Excluded elements will be rendered as black boxes consuming the same space on the page as the original element. Agents will see a black box instead of sensitive element.

The data entered by the consumer within these masked elements will not pass through the Talkative servers.

Last updated on 12th May 2021