Tags

Tags allow Talkative interactions to be categorised.

As a Supervisor or Account Holder, you can create tags to classify each interaction.

Agents are able to classify interactions with appropriate tags after any chat, voice, video, or cobrowse session.

Tag Creation

To create a tag, navigate to https://engage.talkative.uk/tags

Here, you can create, edit or delete a tag.

Adding Tags

Classifying Interactions

After each interaction, agents are asked to appropriately tag the interaction.

Classifying Interactions

Multiple tags can be added for each interaction.

Classifying Interactions

Note: If no tags are created, agents will not be prompted to classify the interaction.

Reporting Tags

Interaction logs can be filtered by tag for monitoring purposes.

Classifying Interactions

Last updated on 10th Dec 2018