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Admin Guide

  • Adding Agent Photos
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Security

  • Application Security
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  • Cookie Policy
  • Credit Card Masking
  • Data Centre Security
  • Data Preferences
  • GDPR Statement - Talkative
  • Talkative Privacy Policy

Technical

  • Accounting For iFrames
  • Adding Scripts
  • Agent Technical Requirements
  • CIA Wrapper Guide
  • CIA Chat Scripts
  • Cobrowsing Website Requirements
  • Configuring Dialogflow
  • Google Analytics Event Integration
  • Mitel Call Me (Callback) Configuration
  • Mitel IVR Screenpop Config
  • Nudge Guide (Engagement Rules)
  • Obfuscating Sensitive Elements
  • Signed Interaction Data
  • UI Design Options
  • Video Advisor Technical Requirements
  • Website API Guide

User Guides

  • Blocking Nuisance Users
  • Canned Messages
  • Cobrowsing User Guide
  • Customer View
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  • MiCC Agent Training
  • Notifications Desktop App
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